FAQs

Most orders are dispatched within 1–2 working days (made-to-order shirts up to 2 weeks). After dispatch, delivery takes 1–2 working days in the UK, 3–5 in the EU, 5–7 in the US and 5–10 elsewhere. Full delivery times can be found on our Delivery & Returns page.

We use Royal Mail for all standard services & UPS as a courier option.

UK delivery is £4.50, or free on orders over £100. EU delivery is £17.59, US £16.99 and the rest of the world £23.99. Full delivery costs can be found on our Delivery & Returns page.

Yes, you will be sent an email notification with your tracking number once your order is shipped.

Yes, however you must Contact Us immediately.

Yes, you will be sent an email notification with your tracking number.

Your postman may leave a ‘While you were out’ card with instructions on how to re-deliver or the whereabouts of the parcel, e.g. Left with your neighbour. If your postman has not left a "While you were out" card, please contact your local sorting office with the tracking number included in your shipping notification email.

Yes, however if someone else signs for your parcel it is your responsibility if it goes astray.

Yes.

Yes.

To check the full list of countries we deliver to, click here.

We deliver to the UK, the EU, the United States and most other countries. EU and US prices include all duties and taxes, so there is nothing more to pay on arrival. Elsewhere, your parcel may be charged local import duties or taxes, which are your responsibility. If they aren't paid, the parcel is returned to us and a second delivery charge applies to send it again.

Please Contact Us and we will be happy to help resolve the matter.

We accept Visa, MasterCard, Visa Electron, Maestro, Delta, American Express & PayPal.

You can view prices in your desired currency by selecting it from the currency drop box in the top right hand corner of your page, however all payments are taken in GBP.

Please note: Your bank may charge you an International Transaction Fee.

All charges are made at the time of ordering.

Yes, to purchase a gift voucher please click here.

Usually what we have shown in the drop down menu on a product is all the sizes available, however we may have other sizes available, please Contact Us to find out.

Yes, of course. Please Contact Us.

Our products are all regular fit (unless stated), if you need more information on our sizing, please see Sizing.

Personalisation varies from product to product; we try to make it as authentic as possible. To see some examples of how personalisation looks, click here.

Please double check your basket meets the criteria of the discount. If you need help, email enquiries@toffs.com

Yes, we offer a trade discount. For more information on how to become a trade customer, please email enquiries@toffs.com

You will receive a confirmation email.

If your order has not been shipped, yes. Please Contact Us to change/cancel your order.

You can check the status of your order in My Account or Contact Us if you checked out as a guest.

Please Contact Us.

If you are not completely satisfied with your purchase, simply return the item(s) to us in its original condition within 14 days of receipt. We can exchange the item for a different size / colour or offer you a refund.

Before you send anything back, email enquiries@toffs.com with your order number and the reason for your return, for example "Exchange for size Small".

Then post the item(s) with a copy of your order confirmation to:

TOFFS Returns
18 Kilbirnie Place
Glasgow
G5 8QR
United Kingdom

We aim to process your return within 1-2 days of receiving the parcel. We will refund you the same day the return is processed, however it can take 1-3 working days to show in your bank account.

We aim to process your return within 1-2 days of receiving the parcel. If the item is in stock and return postage has been paid your exchange will be sent back to you the same working day the return is process. If the item is not in stock it may take up to 2 weeks to make.

Return postage is your responsibility unless the item is faulty.

We only refund the original delivery cost if the item is faulty or you have returned the item to us within the 14-day cancellation period.